Refund and Returns Policy

At genitoripersemprenapoli.it, operated by Philippine, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging with all tags attached.

Conditions for Return

  • Your item must be unused, unworn, and in the same condition that you received it.
  • Your item must be in its original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
  • Gift cards are non-returnable.

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact us within the 30-day return window at [email protected] or call us at 614-581-9786. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Our customer service team will review your request and provide you with return authorization and instructions on how to send back your item.
  3. Please do not send your item back to us without first requesting a return authorization. Items sent back to us without first requesting a return will not be accepted.
  4. You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable.

Refund Processing

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, typically 7-10 business days, depending on your card issuer’s policies.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any questions on how to return your item to us, please contact us:

  • Company/Owner Name: Philippine
  • Website: genitoripersemprenapoli.it
  • Email: [email protected]
  • Phone: 614-581-9786
  • Address: 4845 Quilly Lane, Columbus, OH, US

Last Updated: June 1, 2024